How to avoid Fraud or Scam when you Top Up

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Dear Codashoppers, we can’t stress enough how important it is to protect yourself against phishing or scam. As a company handling millions of transactions every day, we receive a distressing amount of reports on scammers.

Why did I get scammed?

Scammers usually begin with an email, SMS, or instant message that looks like it’s from Codashop that includes a link that directs you to a fake website if you click on it. Codashop would never ask for your personal information such as mobile number, activation code, one-time password (OTP), bank password, or e-wallet pin over email or SMS. Once your details are exposed, these scammers can make unauthorized charges to your credit cards, contact numbers, or e-wallets.

Common Fraud or Scams

One of the most common reports that we received is from phishing sites that offer prizes by entering the phone number in the name of a Telco. It’s important that you identify potential phishing attempts to avoid financial loss. If you believe your payment details have been compromised, please contact your bank, telco company, or Codashop immediately to block your number.

A dramatic rise in family fraud  

Family fraud is usually committed by a parent, child, sibling, or friend of the victim-trusted people who have easy access to personal information. It’s becoming increasingly common that a trusted family member would use the payment information saved to make online payments without the knowledge of the primary account holder. That’s why it’s so important to put safeguards in place, here’s how you can prevent and fight friendly fraud: 

  • Never share your One Time Password (OTP), device password, or reset password link with anyone. 
  • Turn on password settings for additional purchases made online or from mobile applications. 
  • Do not link the child’s gaming account to a credit card or mobile payment via direct carrier billing. If the child is buying gaming credits online, make sure they do so only on trusted e-commerce marketplaces, for instance, Codashop, trusted by millions of gamers globally! 
  •  Monitor your account for suspicious activity. 

Here are some useful tips from our Telco and e-wallet partners in the Philippines

• Globe & TM – Globe Urges Customers to Use Reporting Tool for Spam/Scam Cases
• Smart, Sun and T&N – Advisory on Online Scam
• Gcash- Customer Protect
• Grab Pay – Protect yourself from fraud

Codashop Gaming ID

Here are Codashop Philippines’ official platforms:

• Website – https://www.codashop.com/ph
• Facebook – https://www.facebook.com/Codashop.Philippines
• Instagram – https://www.instagram.com/codashop_ph/
• Blog – https://news.codashop.com/ph

For further information or to report a scammer, please contact our customer support by following the instructions here.

Stay vigilant and happy gaming!